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298: Making the Transition to Entrepreneurship - How To Quit Working
298: Making the Transition to Entrepreneurship

298: Making the Transition to Entrepreneurship

Kendrick - Red

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Crystal Kendrick left her full-time job to start an amazing business called, “The Voice of Your Customer” and she’s going to tell you how she made the transition from full-time employment to owning a successful business that gives back to the community.

About Crystal:

The Voice of Your Customer was founded in 2005, primarily as a secret shopping company designed to assist small businesses to improve customer service. The company soon expanded the secret shopping services to include telephone/audio/video recordings, website assessments and observations of services provided by home improvement technicians, mechanics and other skilled tradespersons. The company also transitioned the secret shopping services to include audits, compliance, and product testing and expanded the client list to include non-profit organizations. In addition, The Voice of Your Customer became a government contractor.

Today, The Voice of Your Customer is a full service marketing firm that assists clients to penetrate niche markets using surveys, focus groups, secret shopping, customer service training, and media campaigns. Additional services include in-depth interviews, program and market assessments, discrimination testing, business trainings, public relations, and social marketing campaigns.

The firm is privately owned by President Crystal L. Kendrick and is certified as a small, minority owned, woman owned and disadvantaged business. The firm serves a variety of clients as a Tier 1 and a Tier 2 supplier that include: federal, state, regional, county and local governments; non-profit organizations; privately owned businesses; corporations; health care providers; and educational institutions. The firm is headquartered in the Walnut Hills community of Cincinnati, Ohio, with employees and subcontractors in the US, Latin America and Africa.



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About Jeff Steinmann

Jeff wants to help you Live More. He is the author of How to Quit Working, A Simple Plan to Quit Your Job for a Life of Freedom. He hosts a weekly show called The How to Quit Working Show that features lessons from Freedom Fanatics who quit their soul-sucking 9-5 job and created a business that lets them live a passionate life of freedom. Jeff also writes for several media outlets, including The Huffington Post, Lifehack and Elite Daily. Most of all, Jeff is a Freedom Fanatic, fiercely devoted to finding a better way to “do life”.

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